Welcome to DMS Complete’s Parts & Service guides. Topics cover adding parts inventory, parts invoicing, purchase orders, special orders, customers, service rates & packages, work orders, technician job work, and service / work order invoicing.
Parts
Parts Inventory & Lookup
Add parts, UPC, images, categories, pricing, taxes, and manual links.
Purchase Orders
Generate, issue, receive, fulfill, or cancel replenishment POs.
Special Orders
Manual customer-specific orders without stock PO generation.
Parts Invoicing
Counter invoices, line items, inventory adjust, forms, refunds.
Service
Customers & Vehicles
Profiles, VIN decoder, fleets, file uploads—required before service work.
Service Packages & Rates
Menu services, hourly rates, tax settings for invoicing.
Work Orders & Diagnosis
RO creation, customer complaint, job orders, tech feedback.
Service Invoicing
Billing tab: parts, packages, hours, payment, PDF invoice.
Service Technicians
User setup, DlTech group, diagnosis and recommendations.
Access Tips
Best start pages for Parts and Service each morning.
Full manual
Download or open the original PDF documentation: